Tandm publishes eight measures for frontline safety reporting beyond the submission count
In The Frontline Reporting Index 2027: The work-to-record gap, Tandm sets out how industrial operators can measure the
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Tallinn, ESTONIA, Oct. 05, 2026 (GLOBE NEWSWIRE) — Tandm, which builds a conversational layer between frontline teams and the systems their company already runs, today published The Frontline Reporting Index 2027: The work-to-record gap. In the report, Tandm defines eight measures for the effort it takes to turn something a worker sees on site into a record that others in the organisation can use, and a method for putting a value on that effort.
Tandm Systems
Tandm defines the work-to-record gap as “the distance between what someone knows at the point of work and what the organisation can reliably use”. It includes the minutes spent reporting, the help needed to complete the task, the detail recovered later and the handoffs before anyone can act. A count of submitted reports captures none of these.
The eight measures are Frontline Workflow Burden, Work-to-Record Lag, Observer-Initiated Reporting Rate, First-Pass Acceptance Rate, Reporting Distance, Assistance-Required Rate, Feedback Closure and Modelled Capacity Opportunity. Each comes with a definition and a unit, from hours per 100 frontline workers a year to the share of reporters told what happened after they submitted.
In the report, “index” means this set of measures. Tandm does not combine them into a composite score or rank sectors.
Record quality sits outside the eight process measures. For quality, Tandm describes an audit of sampled records by a qualified independent reviewer, covering context, fidelity to the worker’s account, preserved uncertainty, the separation of immediate and requested actions, and usability for the receiving team.
In the business-case chapters, Tandm keeps four outputs apart: current process hours, future process hours on an equivalent basis, gross physical hours released, and the share of that capacity that can realistically be redeployed. A worked illustration in US dollars shows every input, and Tandm labels its figures as illustrative assumptions.
“Released capacity is not automatically cash saved,” Tandm writes. “A positive capacity-based business case can still require additional cash expenditure.”
The 2027 report is a framework edition. It contains no completed survey findings or measured customer outcomes, and every example in it is identified as illustrative.
“A safety leader can usually tell you how many reports came in last month. The harder questions are how much work each one took and whether the person reading it could act on it. We have published the measures and the arithmetic so an operator can test both against one workflow of their own, with every assumption in view,” said Nikhil Riley, chief executive of Tandm.
The Frontline Reporting Index 2027 is free to download at https://tandm.io/frontline-reporting-index.html. Operators who want to apply the measures to a workflow of their own can work through their figures with Tandm.
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